Privacy policy

Last updated: November 28, 2024

Privacy Policy for Memories & Scents

Effective Date: [10-10-2024]

Memories & Scents ("we," "our," "us") is committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the European Union General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Children's Online Privacy Protection Act (COPPA), Gramm-Leach-Bliley Act (GLBA), and the Personal Information Protection and Electronic Documents Act (PIPEDA). 

By using our website and services, you agree to the terms outlined in this Privacy Policy.

 

1. Information We Collect

We may collect the following types of personal information:

• Personal Identifiers: Name, email address, phone number, billing address, shipping address, date of birth, and other persistent identifiers (e.g., IP address, device ID).
• Payment Information: Credit/debit card details and bank account information (processed securely via third-party payment processors).
• Usage Information: Items browsed, purchased, downloaded, read, or accessed on our website.
• Geographical Location: Collected when interacting with our website or mobile app.

 

2. When We Collect Data

We collect personal data at various stages, including:

• Automatically: When you visit our website, including analytics data (e.g., IP address, browser type).
• Cookies: When cookies are placed on your device for enhancing the website experience and gathering analytics.
• Placing an Order: When you purchase products or services.
• Creating an Account: When you sign up for an account.
• Using Our Website: When you interact with functionalities such as wishlists or cart features.
• Customer Support: When you seek assistance.
• Social Media: When you engage with us through social media platforms.
• Newsletters and Promotions: When you sign up for marketing communications.

3. Purpose of Data Collection

We collect and process your personal data for the following purposes:

• To verify your identity and prevent fraud.
• To process and deliver your orders and manage your transactions.
• To improve our website and enhance your shopping experience.
• To send promotional communications, newsletters, and offers (with your consent).
• To administer surveys and gather customer feedback.
• To comply with legal obligations and protect our rights.
  To enable secure transactions by complying with relevant financial regulations (e.g., GLBA). 

 

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to:

• Enhance website functionality.
• Analyze usage and performance.
• Provide personalized experiences.
• Enable social media sharing and advertising.

You may opt out of cookies through your browser settings, which allow you to disable or manage cookies on your device. For more information on managing cookies, visit the help section of your browser or consult www.allaboutcookies.org.

For California Residents (CCPA/CPRA):

If you are a California resident and wish to exercise your right to opt out of the sale of personal information as outlined under the CCPA/CPRA, you can do so by contacting us directly.

• Please email us at support@memoriesandscents.com with the subject line "Do Not Sell My Personal Information."

We will respond to your request in accordance with legal requirements and ensure your data preferences are respected.

5. Third-Party Services

Our website is powered by Shopify, and we may share data with third parties to provide essential services, such as:

• Payment Processors: To facilitate secure payments.
• Shipping Providers: To deliver your orders.
• Marketing Services: Meta (Facebook, Instagram, WhatsApp), TikTok, Google (Analytics and Ads), and Microsoft (Bing).

These third parties collect and process data in line with their respective privacy policies.

 

6. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

• Service Providers: To assist with payment processing, shipping, and customer support.
• Legal Obligations: When required by law or in response to valid legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third parties we work with must adhere to strict data protection standards.

 

7. Your Privacy Rights

Depending on your location, you have specific privacy rights under applicable data protection laws, such as GDPR, CCPA, CPRA, and PIPEDA.

For EU, UK, and Canadian Residents (GDPR/PIPEDA):

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request corrections to any inaccuracies in your data.
• Erasure: Request that we delete your data ("right to be forgotten"). 
• Restriction: Request limited processing of your data.
• Portability: Request a copy of your data in a structured format.
• Objection: Object to processing for specific purposes, such as direct marketing.

For California Residents (CCPA/CPRA):

You have the right to:

• Know: Request information about the personal data we collect, use, and share.
• Delete: Request the deletion of your personal information.
• Opt Out: Opt out of the sale of your personal data (if applicable) by contacting us via email at support@memoriesandscents.com.
• Non-Discrimination: Not to be discriminated against for exercising your CCPA rights. 

For U.S. Residents (COPPA):

We do not knowingly collect personal information from children under 13. If we discover that a child has provided us with personal data, we will delete that information in accordance with COPPA.

To exercise your rights, please contact us at support@memoriesandscents.com.

 

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Payment information is handled securely through PCI-DSS compliant payment processors.

 

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. When no longer needed, your data will be securely deleted or anonymized.

 

10. International Data Transfers

As an EU-based company, we may transfer your personal data outside the European Economic Area (EEA), including to the United States and Canada. These transfers will only occur with appropriate safeguards in place, such as Standard Contractual Clauses (SCCs).

 

11. Children’s Privacy

We do not knowingly collect or process data from children under the age of 13. If we become aware that we have inadvertently collected such data, we will take steps to delete it in compliance with COPPA regulations.

To exercise your rights, please contact us at support@memoriesandscents.com.

  

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal obligations. We will notify you of significant changes by posting the updated policy on our website and updating the "Effective Date" at the top of this page.

 

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your data protection rights, please contact us:

• Email: support@memoriesandscents.com
• Phone: +31 (0)6 8351 0843
• Address: Strijkviertel 63, 3454 PK, De Meern, NL

 

By using our website and services, you agree to the terms outlined in this Privacy Policy.